Privacy Policy
Last updated: September 29, 2026 • Effective for all Glide users across Guyana
corporate_fare1. Operator & Scope
This Privacy Policy explains how Glide, operated and commissioned by El Shaddai Logistics ("we", "us", or "our"), collects, uses, and safeguards information when you access our digital marketplace platform at glide.onetech.gy and related services across the Co-operative Republic of Guyana.
Glide operates as an on-demand directory and direct connection broker, facilitating zero-commission introductions between Guyanese consumers and verified local service providers (including tutors, mechanics, plumbers, electricians, and salon specialists).
database2. Information We Collect
A. Customer & User Information
When you browse listings, compare providers, or initiate contact, we may collect your name, phone number, general location (e.g. Region 4 - Demerara-Mahaica), and inquiry details to facilitate your direct WhatsApp connection with the selected provider.
B. Service Provider & Merchant Information
When listing a business, providers furnish business contact details, service pricing, operating hours, coverage districts, and work portfolio photos.
C. KYC & Verification Documentation (Strictly Confidential)
To earn the Glide Verified Shield, merchants submit verification documents such as Guyana National Identification Cards, Passports, GRA TIN Certificates, and Proof of Address.
chat3. Direct WhatsApp & Third-Party Communication
Glide connects you directly to service providers via WhatsApp (+592). When you click "Connect on WhatsApp", you are redirected to the official WhatsApp messaging application operated by Meta Platforms, Inc. Communications exchanged over WhatsApp are end-to-end encrypted and governed by WhatsApp's privacy policy. Glide records only connection lead metadata (timestamp, provider ID, category) to provide platform analytics and improve response times.
lock4. Data Storage & Security Standards
We employ industry-standard encryption, Row-Level Security (RLS) database policies, and authenticated session tokens to protect your personal information against unauthorized access, alteration, or disclosure. Server logs and operational metrics are stored securely and purged periodically.
manage_accounts5. Your Privacy Rights & Data Control
You may request access to, correction of, or permanent deletion of your account and personal details at any time. Business providers may update their profile information, deactivate listings, or request removal of archived records by contacting support.
contact_support6. Contact the Data Protection Team
If you have questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please contact our administrative team:
Entity: El Shaddai Logistics (Glide Operations)
Official Support Email: support@glide.gy
Support Telephone: +592 619 7450
Headquarters: Georgetown, Region 4 (Demerara-Mahaica), Guyana